Bring your IT career and talents to CDW where you can have a greater impact, be inspired by our mission and excited about your job and future. The #1 name in Canada for IT services and solutions, we are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.

We are seeking a talented, versatile, and experienced Network & Security Architect to join the Managed Services team. Your background should have exposure to a wide breadth of technologies including Next Generation firewalls, SD-WAN, and general network infrastructure and security. In depth experience implementing and troubleshooting network technologies will be the primary focus for the role.  Excellent customer service while solving problems should be a top priority for you. This is an exceptional opportunity to join some of the brightest, best, and most diverse technology minds working in IT today - tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful, functioning solutions for our customers. In this key role, we’ll look to you to providing our coworkers and customers with the technical expertise and oversight to ensure stability and ongoing success.

What you'll do:

• Be the Subject Matter Expert (SME) for network technologies such as Cisco, Fortinet, Palo Alto, and F5
• Follow ITIL practices regarding Incident, Problem, and Change Management
• Lead the development of policies and standards to be used by Managed Services coworkers
• Document and update technical procedures, administrative processes, customer build documents and runbooks 
• Contribute towards the development of network automation 
• Maintain regular knowledge sessions for the operational teams
• Developing and deploying tools to strengthen our operational footprint
• Support the deployment of new customer solutions and ensure all details for onboarding and support have been reviewed, signed off, and implemented
• Perform customer health checks to ensure environments are current, secured, and updated
• Identifying repeatable tasks that can be automated to save time and money through Continuous Improvement
• Responding to operational tasks and system alerts, escalating as required
• Self-starter, flexible, adaptable, highly organized and proactive
• Demonstrated proficiency of written and verbal communication skills (including technical writing and presentations) with ability to communicate and collaborate effectively both internally and externally

What you need to succeed:
Must-have:

• Associate or higher Degree from a recognized college or university, preferred in computer science, information systems, electrical engineering, or a related field
• Qualifying experience and/or technical certification (e.g.CCIE, PCNSE, etc.) may substitute for the required education 
• 3-5+ years’ experience working for a Managed Services Provider
• 3-5+ years’ with Network Administration and Technical Ownership
• 3-5+ years’ experience with Cisco, FortiNet, Palo Alto, and F5
• Self-starter, flexible, adaptable, highly organized, and proactive
• Exceptional troubleshooting and analytics skills 
• Experience with support ticketing systems and monitoring systems
• Prior experience with Network Automation Technologies
• Certifications in ITILv3 or v4 
• Excellent written and verbal skills 
• After-hours and On-call rotation availability

Nice-to-have:

• Certification in Network technologies such as CCIE, PCNSA/PCNSE, NSE4-7, F5-CA/F5-CTS
• Experience supporting and managing network infrastructure, next generation firewalls, Load Balancing, and SD-WAN technologies
• Experience with security standards and the operationalization of those standards
• Knowledge and understanding of cloud computing and administrative experience with Azure and AWS
• Familiarity with Ansible Tower/AWX, Terraform, and Puppet 
• Familiarity with Linux or Windows Operating Systems
• Familiarity with Scrum Framework
• Familiarity with Agile Software Deployment
• Familiarity with ServiceNow integration / development

Who we are:
CDW is a leading technology solutions provider to business, government, education, and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts, and other generous perks.