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Assess and understand business requirements as documented in Agile stories

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Validate business requirements against the implementation through comprehensive testing, with special attention paid to testing from a user perspective rather than from a technical perspective.

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Ensure deliverables are of the highest quality to promote client satisfaction

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Act as an Agile tester and be flexible to play multiple roles in the team

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Look for inconsistencies or usability issues and alerts Solution Architect and Engagement Manager if something is identified

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Automate testing using the ServiceNow Automated Testing Framework

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Provide Regression Testing

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Provide test results and client deliverables such as detailed test plans, test cases, test scripts and test reports any other assets described in the SOW

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Continuous improvement of testing practices

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Attend and participate in Scrum meetings as needed

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Assist with user acceptance testing

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Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication

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Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

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Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities

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Other duties and responsibilities as assigned

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Bachelors Degree in a Technical field or equivalent experience

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3+ years of full life cycle Software Quality Assurance process experience (requirements analysis, decomposition, test case design, prioritization and risk analysis, test execution, metric reporting, etc.).

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Has a solid understanding of the overall ServiceNow platform, particularly the ITSM suite.

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Broad knowledge of technology, equipment, and IT systems and an eagerness to remain current on each

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Understand the full application life cycle

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Understand complex business requirements

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Understand ITIL process including Change, Incident, Problem, Knowledge, and Configuration Management and the interdependencies between each

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Familiarity with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

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Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies

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Experience implementing systems using the Agile/Scrum methodology

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Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

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Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

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Proven team player and team builder

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Ownership, accountability, and attention to detail in all work efforts

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Ability to excel with minimum supervision

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Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”

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Experience with testing automation preferred

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ServiceNow Certified System Administrator (CSA) preferred

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ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) preferred