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ServiceNow Analyst


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Job ID 23003137
Team Engineering
Posted Date Dec 06, 2023
Travel  
Location Toronto, Ontario  
Eligible for Remote  
Contract Type Full-Time
Security Clearance  

As a member of our Delivery Services organization, the ServiceNow QA & Tester Consultant works in a team setting on various projects and takes the customer’s requirements/stories and ensures the work ServiceNow delivers meets their acceptance criteria and is performed at a high level of quality. They have a solid understanding of the overall ServiceNow platform, particularly the ITSM suite. The ServiceNow QA & Testing Consultant interfaces with the customer to explain testing procedures, clarify acceptance criteria, or perform collaborative testing, as needed. Additionally, as new releases/technologies emerge on the ServiceNow platform, the ServiceNow QA Consultant takes advantage of training opportunities to become skilled in these changes and uses them to advance ServiceNow and its customers.

 

 

Key Areas of Responsibility

 

Assess and understand business requirements as documented in Agile stories

 

Validate business requirements against the implementation through comprehensive testing, with special attention paid to testing from a user perspective rather than from a technical perspective.

 

Ensure deliverables are of the highest quality to promote client satisfaction

 

Act as an Agile tester and be flexible to play multiple roles in the team

 

Look for inconsistencies or usability issues and alerts Solution Architect and Engagement Manager if something is identified

 

Automate testing using the ServiceNow Automated Testing Framework

 

Provide Regression Testing

 

Provide test results and client deliverables such as detailed test plans, test cases, test scripts and test reports any other assets described in the SOW

 

Continuous improvement of testing practices

 

Attend and participate in Scrum meetings as needed

 

Assist with user acceptance testing

 

Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication

 

Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

 

Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities

 

Other duties and responsibilities as assigned

 

 

 

 

Education and/or Experience Qualifications

 

Bachelors Degree in a Technical field or equivalent experience

 

3+ years of full life cycle Software Quality Assurance process experience (requirements analysis, decomposition, test case design, prioritization and risk analysis, test execution, metric reporting, etc.).

 

 

Required Qualifications

 

Has a solid understanding of the overall ServiceNow platform, particularly the ITSM suite.

 

Broad knowledge of technology, equipment, and IT systems and an eagerness to remain current on each

 

Understand the full application life cycle

 

Understand complex business requirements

 

Understand ITIL process including Change, Incident, Problem, Knowledge, and Configuration Management and the interdependencies between each

 

Familiarity with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment

 

Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies

 

Experience implementing systems using the Agile/Scrum methodology

 

Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

 

Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

 

Proven team player and team builder

 

Ownership, accountability, and attention to detail in all work efforts

 

Ability to excel with minimum supervision

 

Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”

 

Preferred Qualifications

 

 

 

Experience with testing automation preferred

 

ServiceNow Certified System Administrator (CSA) preferred

 

ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) preferred

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