CDW is looking for a Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.

What you'll do

Support

• Troubleshoot and resolve technical issues in a multi customer NOC environment with 24/7/365 coverage
  
• Using ticketing and monitoring systems
  
• Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
  
• Interface with customers on a regular basis
  
• Respond to alerts and action or escalate as require
  
• Coordinate with vendors to troubleshoot, repair, or replace hardware
  
• 12-hour Shifts are on a rotating schedule to cover 24/7 operation
  

Operations

• Follow ITIL practices regarding incident, problem and change management
  
• Perform basic administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
  
• Document and update technical procedures, administrative processes, configuration management database
  
• Patching customer environments
  

Provisioning

• Assist with new services deployment and environments for customers and internal systems
  
• Create, update, and maintain customer inventories
• 1 or more years of experience with infrastructure support including a focus on customer service and technical assistance

What you need to succeed

Must Have

• Experience with ticketing and monitoring systems
  
• Understanding of Windows, Linux, networks, and storage and basic security technology
  
• Basic knowledge of developing and maintaining existing Linux systems and implementing new technologies
  
• Reliable transportation to and from office
  
• Completed an IT certification
  
• Pass security clearances
  
• Willing to work in a 12-hour rotating shift environment
  

Preferred Qualifications

• Bilingual English and French
  
• Cloud experience
  

Team Culture

We are a unified team of challenge takers, diverse thinkers and problem solvers. Our coworkers aspire every single day to be better than they were yesterday because we know success means never being satisfied. We believe winning requires balance - a combination of assigned work and freethinking, quick wins and quick breaks. When our coworkers enjoy what they do and who they're with, they do their best work. And that means everyone wins. 

Our Benefits

CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:

• Health & Wellness
  
• Financial Security
  
• Learning & Development
  
• Work/Life Balance
  
• Coworker Perks
  
• Community Service
  

Who We Are

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces and workspaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. Our coworkers across the globe are working together to bring technology to life for our customers. 

Awards and Recognitions

• Ranked #191 on the Fortune 500 list
  
• Ranked #24 on Computerworld’s 2019 Best Places to work in IT
  
• Ranked #10 on Fairygodboss’s list of the 2019 Best Companies for Women