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Partner Renewal Specialist

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Job ID 24000368
Team Corporate
Posted Date Mar 15, 2024
Location Toronto, ON
Eligible for Remote  
Contract Type Full-Time
Security Clearance  

Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we’re the technology experts Canadian companies turn to most to solve all their IT needs. 

At CDW, we believe in building meaningful, long-standing customer relationships through premiere products and services, innovative technology solutions and the dedicated efforts of our talented Sales Representatives and Renewal Specialists.

As a Renewal Specialist at CDW, focused exclusively on the Cisco services portfolio, you’ll play a vital role in the customer relationship process. Calling upon, leveraging, and ultimately strengthening existing relationships, we’ll look to you to proactively contact customers to renew their Cisco contracts, upselling and cross-selling product options when appropriate. 

As part of the CDW Cisco team, you will also help streamline sales processes with the partner and participate in both internal account manager and external customer-facing education sessions on the value of Cisco services and the many resources available to them. 

What you’ll do

  • Quotes Cisco renewals proactively 60-90 days in advance including takeover deals and multi-year services on product requirements.
  • Responsible for reviewing quotes and configurations to identify potential add-on opportunities
  • Liaison between Account managers and Cisco for special pricing requirements and broader account strategy; recommend and implement the final pricing strategy
  • Present renewal quotes to the customer, overcoming objections and adjusting proposal as required to ensure best solution is presented to the customer
  • Manage lead lists/renewal portals to maximize time, effort and sales and pipeline of quotes/orders
  • Analyzing CDW’s Cisco sales and the Canadian IT marketplace to find opportunities to drive more business
  • Engage with and cultivate relationships with Cisco employees to drive business
  • Conducts conference calls and customer presentations as necessary
  • Administers and manages various Cisco tools in coordination with CDW sales teams
  • Tracks and manages sales forecasts in CRM for Cisco services opportunities
  • Obtains relevant industry and partner certifications and attends approved outside trainings
  • Works with other departments at CDW to further relationships with customers, partners and account managers and overall service delivery excellence
  • Responsible for answering presales technical questions pertaining to Cisco Services; be an expert on all Cisco Services

What you need to succeed

  • 3+ years of experience in technical sales or sales support including 1+ years of experience with Cisco services 
  • College or University education
  • Ability to thrive in a fast-paced environment and manage multiple priorities while meeting defined deadlines
  • Eager to take on new tasks/responsibilities and passion for customer experience operational excellence and continuous development
  • Proficiency in Microsoft Office applications
  • Excellent oral and written communication skills and willingness to close a deal
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers


  • Experience in technology sales
  • Experience with Cisco services renewals
  • Familiarity with competitive products
  • Aptitude for learning about the Cisco portfolio 
  • Experience with Cisco CCWR, CCW, PXP or TPV

Who we are
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins.

Awards and Recognitions

  • #178 on the Fortune 500 list
  • #81 on Glassdoor's Best Places to Work
  • #1 on Channel Daily News’ Top 100 Solution Providers List across Canada
  • Fortune’s Future 50, an index that evaluates the long-term growth prospects of major public companies

Our Benefits
CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:

  • Comprehensive package: healthcare, dental, vision, paid vacation time and sick days
  • Coworker stock purchase program
  • Coworker discounted purchase program
  • Tuition reimbursement for those wishing to further their education
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