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Principal Cloud Solutions


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Job ID 24000623
Team CDW - Job Function
Posted Date Mar 06, 2024
Travel  
Location Toronto, ON
Eligible for Remote  
Contract Type Full-Time
Security Clearance  

The Principal Consultant is a subject matter expert in ServiceNow assessments, simulations and engagement delivery.

Key Areas of Responsibility

  • Deliver and help promote ITSM Simulations for marketing to new and existing customers.
  • Deliver ITSM simulations to customers on the front of projects, coupled with assessments.
  • Lead and manage Roadmap Maturity Assessments with our customers.
  • Create a repeatable methodology for the Roadmap Maturity Assessment delivery
  • Help coach and develop other technical resources to be able to expand Assessment delivery capacity.
  • Help Deliver Organizational Change Management (OCM) workshops to provide a framework for customers’ leadership teams to become educated on and help them to utilize the OCM toolkit for management change as the organization matures.
  • In partnership with ServiceNow Solutions leadership team, assist in the expansion into 2-3 more transformational services that can be used to assist customers on their maturity journey. This will include the formation, piloting, delivery and formal development of the new services.

 

Education and/or Experience Qualifications

  • 10 years of progressive technical expertise in Software or IT Services Management

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