Principal Cloud Solutions
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Job ID
24000623
Team
CDW - Job Function
Posted Date
Mar 06, 2024
Travel
Location
Toronto, Ontario
Eligible for Remote
Contract Type
Full-Time
Security Clearance
The Principal Consultant is a subject matter expert in ServiceNow assessments, simulations and engagement delivery.
Key Areas of Responsibility
- Deliver and help promote ITSM Simulations for marketing to new and existing customers.
- Deliver ITSM simulations to customers on the front of projects, coupled with assessments.
- Lead and manage Roadmap Maturity Assessments with our customers.
- Create a repeatable methodology for the Roadmap Maturity Assessment delivery
- Help coach and develop other technical resources to be able to expand Assessment delivery capacity.
- Help Deliver Organizational Change Management (OCM) workshops to provide a framework for customers’ leadership teams to become educated on and help them to utilize the OCM toolkit for management change as the organization matures.
- In partnership with ServiceNow Solutions leadership team, assist in the expansion into 2-3 more transformational services that can be used to assist customers on their maturity journey. This will include the formation, piloting, delivery and formal development of the new services.
Education and/or Experience Qualifications
- 10 years of progressive technical expertise in Software or IT Services Management