Establish a trusted/strategic advisor relationship with each customer and drive continued value of our solutions.  

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.  

Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of your aligned solutions to an organization.  

Drive adoption and consumption for cloud services through various programs  

Build robust Cloud related solutions based on competitive and market understanding with CDW services  

Be a recognized expert and thought leader in the practical application of CDW and  Cloud solutions  

Develop and deliver “success plans” to key customers identifying stakeholders, milestones, metrics, and risks inherent in an implementation.  

Ensures customer creates value through defining and achieving business outcomes  

Demonstrates advanced insights and understanding of customers business/industry.  

Escalate critical customer issues and ensure escalation ownership with internal resources  

Act as Voice of the Customer and provide feedback to Services, Sales, Operations and Channel teams as appropriate.  

Drive customer readiness for solutions and services as well as updates, ensuring they are aware of and prepared for potential impacts  

Partner with the Sales organization in select competitive sales cycles to drive revenue opportunities in existing accounts  

Ability to orchestrate and gain strong buy-in with multiple external (e.g. Channel Partner) and internal teams (Account Manager, Field Solution Architect, Specialists) and be highly connected to solution Subject Matter Experts (SMEs) throughout the customer’s lifecycle  

Measure and report the impact of the offerings currently in place, so that the customer and CDW have a common understanding of the value they are receiving toward achieving their expected outcomes.  

Identify, define and drive renewals, phased upsell and cross sell opportunities from account base, including the facilitation of change orders, as necessary. 

Bachelor’s Degree or equivalent experience  

Two-year minimum technical pre-sales or technical architecting experience  

Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.  

Experience with AWS, Microsoft, GCP  

Proven ability to drive continuous value of solution(s)  

Familiarity working with clients of all sizes  

Impeccable written and verbal communication skills  

Detail oriented and analytical  

Strong team player but still a self-starter  

Thrives in a multi-tasking environment and can adjust priorities on-the-fly.  

Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training  

Knowledge and proven success of engaging and working with sales teams  

Strong interpersonal and presentation skills, including consulting skills  

Strong passion for learning and teaching others  

Ability to think creatively and come up with proactive ideas that will increase sales  

Strong problem solving skills  

Must be able to communicate effectively and in a constructive manner with management, peers and coworkers  

Proficient in Microsoft office applications  

Experience with professional services discussions and delivery to customers.  

Experience with Project Management considered an asset.