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Technical Architect – M365 & Intune

Job ID 24001405
Team Engineering
Posted Date Apr 26, 2024
Location Ottawa, ON
Eligible for Remote  
Contract Type Full-Time
Security Clearance  

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. The leading provider in Canada for IT services and solutions, we are an innovative, Fortune 200 leader driving meaningful technological change for customers in virtually every industry. 

This is an exceptional opportunity to join some of the brightest, best and most diverse technology minds working in IT today. Our Technical Architects are tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful, functioning solutions & services for our customers. 


As a Technical Architect, you’ll enjoy the power, training opportunity and expertise to dive deeper into the stack. We will look to you to utilize creative thinking along with your broad technical knowledge base spanning the Microsoft Modern Workplace portfolio to deliver industry leading solutions & services. As a Technical Architect, you are a subject matter expert in multiple families of solutions and serve as a senior advisor to leadership 


What you’ll do: 


  • Research, implement and build training on tools and processes to support M365 services offers in conjunction with key stakeholders across the business 

  • Expand technical depth in products, solutions, and servicesAchieves advanced certifications and technical depth in relevant technologies for CDW's Partner Certification Requirements. 

  • Design technical solutions using standard approaches, considering the customer’s infrastructure limitations and opportunities; analyzes, interprets, and presents assessment results; operates comfortably beyond standard approaches to satisfy the needs of all the stakeholders. 

  • Determine and define services that complement and/or round out proposed hardware and software engagements, estimates required consultant effort. 

  • Assist in developing standardized templates of deliverables, including the SOW framework, tools, demo lab and scripts, and services calculation. 

  • Conducts technology/solutions training for CDW audiences using individually developed material. 

  • Contribute to the team’s knowledge base and readily shares knowledge with other internal teams 

  • Collaborate directly with the sales team to design solutions for customers using the best mix of vendor-partner products and solutions 

  • Follow industry technology trends and share that knowledge with current and prospective customers 

What you need to succeed: 


  • 10+ years in an IT consulting or senior IT operations role 

  • Deep technical expertise in Microsoft Modern Workplace, M365 and Intune 

  • Experience in collaborating directly with customers along with a proven track record of technical leadership and accomplishments 

  • Ability to communicate effectively and in a constructive manner with customers, coworkers, management and executives 

  • Eager to take on new tasks/responsibilities and passion for customer experience, operational excellence and continuous development 




  • Bachelor’s Degree or equivalent experience 

  • Skills and experience with the following technologies: Dell/EMC, HPE, Cisco, NetApp, F5 Inc, VMWare, AWS, Microsoft Azure, GCP 

  • Ability to obtain and maintain relevant industry standard certifications 


Who we are: 

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.  


What you can expect from us: Culture, coworkers, careers.  

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. 


The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts and other generous perks 


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