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Senior Product Manager – M365 & Intune Services

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Job ID 24001676
Team Engineering
Posted Date Jun 14, 2024
Location Toronto, ON
Eligible for Remote  
Contract Type Full-Time
Security Clearance  

The Product Manager-Services R&D position involves being responsible for leading the activities surrounding the business analysis, product development, product management, sales enablement and financial success of a services portfolio in Microsoft while maintaining a high standard of quality and team leadership. The Product Manager will lead performance reporting for their service and own the strategic plan including: performance objectives, pricing models, competitive positioning, and guide go-to-market plans. The Product Manager Service R&D works with a cross-functional team to execute the plan. In addition, this person will be the knowledge resource for industry trends, market opportunities; key customer needs and seek to uncover new growth opportunities.


What you’ll do:


Key Areas of Responsibility

  • Manage the lifecycle of products/services in the identified area of focus from idea selection and prioritization through to service creation, updates, and retirement aligned to a customer’s lifecycle, driving for profitability, quality and consistency in delivery of the service.
  • Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, PPM, and sales.


Develop a profitable services strategy

  • Develop and drive service strategy and roadmap for their identified area of focus, taking into consideration business objectives, identified and unarticulated needs, competitive landscape, market positioning and resource constraints. Work collaboratively with stakeholders and Senior Product Managers to develop this strategy into an achievable roadmap that delivers on business goals.
  • Drive the roadmap working closely with Senior Product Manager, technical architect, sales, customers, partners and partner management, presales solutions teams, engineers and architect.
  • Clearly communicating strategy and goals to project teams and ensuring delivery against them.

Drive Service development

  • Lead and manage cross-functional collaboration for the development of new service.
  • Ability to take a product from MVP to controlled release and to full launch.
  • Full technical understanding of the product and ability to articulate in detail and at a high level depending on audience.
  • Create and maintain currency of the of pricing models and SOW templates used by Business Development and pre-sales teams.
  • Provide capacity planning input around sales and delivery of the services to ensure the service is scalable, managing supply vs demand.
  • Develop and maintain sales/pre-sales collateral and training related to service creation as it relates to their portfolio.

Go to Market

  • Enable various cross functional sales and pre-sales teams through availability of sales trainings and assets.
  • Measure effectiveness of enablement activities

What you need to succeed:


  • Bachelor’s Degree in Business, Marketing, Finance, Sales, Information Technology or 7+ business-related field experience
  • 3+ years’ experience in IT including any combination of the following:
    • Product or Program Management
    • Sales / Marketing Management
  • Prior experience in IT Professional or Managed Services (Delivery or Pre-Sales)
  • Demonstrated knowledge of technology landscape and ability to quickly learn new solution areas.
  • Proven record of successful project management and organizational skills
  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
  • Experience with sales productivity tools
  • Knowledge of Agile, ITIL, Waterfall or similar methodologies
  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership.
  • Demonstrated ability to analyze data and conduct primary research.
  • Ability to multitask and be adaptable in a fast-changing environment.
  • Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve and drive alignment in the absence of direct reporting relationships.
  • Demonstrated ability to work independently with little direction.



  • MBA
  • Two+ years of business analysis experience
  • Ability to evaluate opportunities and drive priorities with a clear focus on business priorities.


Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.


What you can expect from us: Culture, coworkers, careers.

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.


The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts and other generous perks.


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