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Systems Administrator

Job ID R24_00000840
Team Corporate
Posted Date Jul 05, 2024
Location Etobicoke, Ontario  
Eligible for Remote  
Contract Type  
Security Clearance  


Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Role Overview

CDW is looking for a versatile and experienced technical admin to join its Managed Services team.  Your background should have exposure to a wide breadth of technologies including servers, storage, networking, virtualization and security.  Excellent customer service while solving problems should be a top priority for you.  CDW is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively. 



Key Areas of Responsibility: 



  • Troubleshoot and resolve issues in customer environments

  • Communicate with customers, teammates, and management

  • Provide thorough ticket updates

  • Coordinate with vendors to repair or replace hardware

  • Monitor customer environments and infrastructure

  • Respond to alerts and action or escalate as required


  • Follow ITIL practices regarding incident, problem and change management

  • Perform system administration on servers, storage, cloud, hypervisor, etc

  • Document and update technical procedures, administrative processes, configuration management database

  • Work within revision control for tool or script development

  • Contribute towards the development of automation


  • Deploy new services and environments for customers and internal systems

  • Create, update and maintain customer build documents and runbook

  • Help research, develop and implement new services, tools and software


Minimum Education and/or Experience

  • 5+ years’ experience of infrastructure management including a focus on customer service and complex technical assistance

  • 3 years of Linux experience 

Other Required Qualifications

  • Experience with Scripting / Automation Technologies: Bash, Ansible, Puppet, PowerShell

  • Experience with OpenShift, Docker, Kubernetes and Ansible Tower

  • Experience with software release management and CI/CD processes

  • Experience with Windows Server Administration including (AD, IIS, etc.)

  • Experience with ticketing and monitoring systems

  • Experience with Cisco USC, Dell or HP servers, NetApp, ESX hypervisor, RHEL and Windows operating systems, backup or disaster recovery systems

  • Experience with cloud technology, AWS or Azure

  • Excellent written and verbal skills

  • After-hours and on-call rotation availability

  • Short distance travel required for Datacenter access.

  • Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident . 

Preferred Qualifications

  • 3 years of Linux RHEL or CentOS 

  • 5 years of Windows Server Experience

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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Interview Process

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