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Site Reliability Specialist

Job ID R24_00001238
Team Corporate
Posted Date Jul 05, 2024
Location Etobicoke, Ontario  
Eligible for Remote  
Contract Type  
Security Clearance  


Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Bring your IT career and talents to CDW where you can have a greater impact, be inspired by our mission and excited about your job and future. The #1 name in Canada for IT services and solutions, we are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.

We are seeking a talented, versatile, and experienced Site Reliability Engineer to integrate, scale, manage, and maintain the systems within internal and customer environments.
This is an exceptional opportunity to join some of the brightest, best and most diverse technology minds working in IT today - tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful, functioning solutions for our customers.
In this key role, we’ll look to you to ensure operational excellence in streamlining our business processes using the latest automation technology.

What you'll do:

  • Work in a Scrum-based, Agile development process
  • Attend and participate in Scrum meetings
  • Assist with user acceptance testing
  • Translate requirements/stories and mock-ups into fully functional features
  • Write scripts and automation using Python, Bash, Perl, or Powershell
  • Work with various orchestration technologies and platforms such as Ansible, Ansible Tower/AWX, Terraform, and Puppet
  • Self-starter, flexible, adaptable, highly organized and proactive
  • Integrating Business Applications to share data between systems
  • Responding to operational tasks and system alerts, escalating as required
  • Developing and deploying tools and processes to strengthen our operational footprint
  • Maintaining technical procedures, administrative processes, and configuration guidelines
  • Identifying repeatable tasks that can be automated to save time and money through Continuous Improvement
  • Demonstrated proficiency of written and verbal communication skills (including technical writing and presentations) with ability to communicate and collaborate effectively both internally and externally

What you need to succeed:

  • Bachelor of Science in Computer Science or related technical degree or equivalent work experience
  • Self-starter, flexible, adaptable, highly organized, and proactive
  • 5+ years’ experience in Infrastructure Management including a focus on customer service and complex technical assistance
  • 3+ years’ experience with private and public Cloud technologies
  • Experience with support ticketing systems and monitoring systems
  • Experience in integrating systems (REST, SOAP, LDAP, VPN, SSL, SAML/SSO)
  • Experience with ScienceLogic or equivalent monitoring system
  • Experience with Ansible Tower/AWX, Terraform, and Puppet
  • Certifications in ITILv3 or v4
  • After-hours and On-call rotation availability


  • Familiarity with Linux or Windows Operating Systems
  • Familiarity with Scrum Framework
  • Familiarity with Agile Software Deployment
  • Familiarity with ServiceNow integration / development
  • Experience n a Managed Service Provider environment
  • Certified AWS DevOps Engineer, SysOps Administrator, or Developer
  • Certified Azure Administrator or DevOps Solutions

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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