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Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
What we expect of you:
o Holds technical Advanced or Expert level certifications for at least two (2) technologies for which CDW provides managed security services* and has at least five (5) years of Security Support experience in a client-focused environment, and/or working in security operations center.
Managed Security Services certifications may include, but are not limited to:
SIEM Products (Admin or deployment level): IBM QRadar: Administrator, Deployment Professional, SumoLogic, Microsoft Sentinel, Splunk, Exabeam, Elastic
General Security Knowledge- GIAC, CISSP, CCSE, CEH, Security+ or other security certifications
In-depth knowledge of security logging for Linux, Windows, major EDRs, Firewalls, & Active Directory
o Demonstrated strong hands-on working experience on SIEM technologies (QRadar, Splunk, Exabeam, SumoLogic, Microsoft Sentinel)
o Skilled technical and consultative individual expected to be strong in both technical delivery and soft skills. Must be a proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues. Establish & maintain productive and respectful relationships with the delivery team, practice management, and client management team.
o Solid prioritization / time management skills
o Experience with direct system engineering or support involving hardware, software, and services at an enterprise level for at least one product lines in the designated practice.
o Experience presenting ideas and solutions to clients and adapting presentation style to fit client situations.
o Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
o Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems.
o Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices and make recommendations to achieve targeted objectives.
o Demonstrated ability to establish a collaborative approach to problem solving, ensuring that solutions generated by the team are tested and proven.
o Demonstrated ability to work under minimal supervision, using latitude for independent judgment.
o Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility.
o Demonstrated ability to achieve high level of Customer Satisfaction on all engagements.
o Previous experience working in a Security Operations Centre (SOC) environment.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
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