What You Need to Succeed:
Must-Have:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field 
• Has one of the following required combinations of technical certifications and experience: 
  • Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
  • Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
  • Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre

*Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications
 
Other Position Requirements: 

• Positive influence on the floor
• Is approachable, helps teammates 
• Willing participant in coaching system, always learning
• Experience with direct call handling/ticket management in a client-based support environment 
• Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
• Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
• Demonstrated understanding of company products and services and IT infrastructure systems
• Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
• Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
• Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
• Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objectiveProven ability to set and prioritize goals and pursue them to completion
• Proven ability to collaborate, ensuring that others input is gathered and discussed
• Demonstrated ability to provide technical guidance to less experienced team members
• Demonstrated ability to work under minimal supervision, using latitude for independent judgment
• Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
• Demonstrated verbal and written communication skills
• Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills 

Nice-to-have: 

• Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
• Palo Alto and/or Check Point Certification
• IBM QRadar and Exabeam experience
• Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions:
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.