Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

The Documentation Specialist maximizes the quality, consistency, efficiency and effectiveness of templates used, information, and other documents generated by the department.

 What you'll do

• Completing customer forms/vendor forms/supplier forms which range from simple to complex and includes W8-BEN, ACH/EFT forms 

• Completing registration, customer surveys and questionnaires including information security questionnaires both in paper and in third party portals

• Assist with business license verification, applications, and renewals

• Enhance the quality of existing written materials (boilerplates, tables, flowcharts, graphics, etc.) by providing editing to address grammar, professionalism, consistency, clarity, impact and overall customer focus consistent with company and departmental guidelines.

• Create new information to expand breadth and depth of databases and SharePoint sites. Proactively seek new data, images and other information from across the company (including proposals) and present such data in ways that enhance the company’s message.

• Ensure that all assigned technical documentation is clear, concise, polished and organized and that it is stored where it can be located and easily retrieved by the appropriate users. Review and edit department-generated materials for quality assurance, seeking maximum effectiveness of the final product. Ensure that each department-generated document is customer-focused, clear, concise, compliant, consistent and in accordance with company and departmental guidelines.

• Provide technical support for proposals, RFP responses, contracts, statements of work, and other sales-related and departmental documentation.

• Collaborate with coworkers on projects assigned by supervisor, garnering input from stakeholders to define their needs and the needs of their target audiences with the goal of developing specific written materials for team and departmental use.

• Engage in consultations on various aspects of documentation.

• Deliver presentations and training sessions, as requested, on documents and procedures developed or refined.

 What you'll need

• Bachelor’s degree

• 2 years of experience developing and editing documents       

• Exceptional writing and verbal communication skills with the ability to effectively interact with all stakeholders

• Excellent editing and presentation skills

• Strong analytical skills with the ability to recognize and address technical and business issues

• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines

• Strong organizational skills with critical attention to detail

• Demonstrated ability to be diplomatic and professional in approaching business contacts

• Advanced working knowledge of Microsoft Word and Excel

• Ability to understand complex problems and to collaborate and explore alternative solutions

• Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations

• Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites

Preferred Qualifications         

• Proposal writing and/or database management experience

Pay range: $ 50,000- $ 60, 000, depending on experience and skill set

Benefits overview: https://careers.cdw.ca/pages/benefits

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.