Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
As the Supervisor of Managed Modern Workspace Services, you will play a key role and act as a major contributor towards CDW’s growing and expanding Managed Modern Workspace Program. This role, while reporting to the Manager of Managed Modern Workspace Services, will form part of an operational leadership team that is focused on day-to-day management and continued development of services around, Field Services, Hardware Repair Support, Device Configuration, as well as Warehousing and Logistics Services.
Also, you should possess a balanced background as it relates to not only on operational excellence and solid P&L management but also understand running a balanced approach that heavily focuses on amazing customer experiences. While possessing a solid background in running and managing operations teams, additional requirements will focus on supporting and interacting with CDW clients, that will consume current and future Modern Workspace services. The role will initially require flexibility and support of various needs within the initial phase of the program, including new service onboardings, support development of building out new programs and business cases that are being considered/reviewed as part of the overall Managed Modern Workspace Program.
Our mission is to be the best and most collaborative Managed Services provider in the country. To that end, CDW has recruited some of the best technology minds and visionary performers working in industry today.
Join us and bring your considerable talent and desire to learn, experiment and succeed in an innovative, highly autonomous, and entrepreneurial environment. Together, we can advance Modern Workspace Services and your career like nowhere else.
What you’ll do
Responsibilities:
· Key role in assisting in overseeing day-to-day operations for services such as Device Configuration, Service Repair, as well as warehouse Services
· Collaborate closely with various internal stakeholders ranging from Service Portfolio Management, Practice Leadership, Service Delivery, Supply Chain Management, etc.
· Participate in ongoing Monthly reviews that form part of departmental operations KPI’s, as well as financials results (P&L) with Modern Workspace Program Management.
· Participate in ongoing client facing discussions, operational reviews, as well as ongoing project related activities.
· As the team structure develops and matures take on increasing business functions, including maintaining ongoing workforce requirements and planning, team rewards and recognition, ongoing technical skills and performance management.
· Review and approve HR administration tasks including vacation, sick leave, overtime and internal expenses.
· Ongoing training and career path development of department staff, developing training plans to align with technology and client requirements are met.
· Function as both a team player and leader to motivate, direct and guide daily activities as they relate to
direct reports.
· Work closely with the CDW Sales teams, purchasing and other teams as required to ensure processes are aligned and functioning optimally.
· Long-term focus on developing ISO Quality Management System Compliancy (process, documentation, governance, training and continuous improvement) to achieve official certification where applicable.
· Other tasks and duties as discussed and agreed with your manager.
What you need to succeed
Must-have
· 5+ years of experience in an operations role related to Device Configuration Services, Depot Repair Services, as well as Warehouse Services.
· 5+ years of experience in a managerial/supervisor role managing large teams with direct reports.
· Business Case Development and strong financial P&L management
· Experience performing needs assessments, analyzing results and developing action plans to drive expected outcomes and achievements.
· Project management and planning capabilities to ensure that initiatives and assignments can be delivered as required and forecasted.
· Strong understanding of process and service engineering to optimize workflows and business processes.
· Ability to work collaboratively and effectively in a team environment and demonstrate strong problem-solving skills.
· Ability to multi-task and work effectively in a multi-client environment.
· Solid organizational, interpersonal, and communication skills (oral, written and presentation)
· Exceptional customer service and interpersonal skills, with a focus on rapport-building
Nice-to-have
· Bilingual (English & Canadian French)
· Industry certification such as ITIL (i.e., V3 or V4), Knowledge Management (i.e., KCS) or other related technical, process or governance related certifications
· Knowledge and experience with current industry quality control standards such as ISO27001, and other related standards
· Experience managing knowledge of client environments and procedures within a shared services model
Pay range: $94,800 - $121,600, depending on experience and skill set
Annual bonus target of $10,000 subject to terms and conditions of plan
Benefits overview: https://careers.cdw.ca/pages/benefits
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
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