en
Join our Talent Network
Skip to main content
Share this job: share to e-mail

Sr Analyst


This job posting is no longer active.

Job ID R24_00002781
Team Other
Posted Date Feb 06, 2025
Travel  
Location Mississauga, Ontario  
Eligible for Remote  
Contract Type  
Security Clearance  

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

The Senior Analyst – Managed Security Services provides second-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more Managed Security disciplines: Network Security, Information Security, and/or Endpoint Security. This role leverages advanced troubleshooting, deep analysis of systems and networks, and proactive identification of improvements. The Senior Analyst continues to build and refine their technical expertise, while mentoring junior team members and contributing to continuous service improvements.

What you will do:

24x7 Support – 70% job weight

  • Monitor and resolve escalated support requests and complex incidents. Escalate more challenging issues to senior team members and/or management when necessary.
  • Perform deep analysis of operating systems, handle advanced cyber incidents, and address issues such as system crashes, bug fixes, and complex network or endpoint anomalies.
  • Conduct detailed packet captures, configuration reviews, and restoration from backups; repair appliances, networks, and infrastructure components.
  • Identify patterns, false positives, and opportunities for workflow improvements to optimize the client environment and reduce repetitive incidents.
  • Perform root cause analysis on recurring issues and collaborate with Consultants, Architects, and other Analysts to implement permanent fixes or recommendations.
  • Communicate clearly and promptly with clients during and after incidents, ensuring understanding of the problem, resolution steps, and preventative measures.
  • Apply Trusted Advisor techniques to enhance client trust, influence loyalty, and ensure a high level of customer satisfaction.

Professional Development – 30% job weight

  • Provide mentorship, guidance, and training to less senior team members, promoting best practices and knowledge sharing.
  • Participate in advanced training sessions, shadowing activities, and pursue industry-related certifications as determined by your Manager.
  • Continuously develop technical skills and stay current with emerging technologies, threat landscapes, and industry standards relevant to Managed Security Services.

What we expect of you:

  • Bachelor’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
  • Equivalent hands-on experience in Information Technology, with at least 1-4 years in a client-focused security support environment, including direct involvement with firewall configuration and administration, SIEM tools, and/or cloud security solutions.
  • Demonstrated experience providing second-level support and troubleshooting within Managed Security Services environments.
  • Advanced-level certifications in security disciplines are strongly preferred. Examples include, but are not limited to:
    • Check Point: CCSA, CCSE
    • Cisco: CCNA-Security, CCNP-Security, CCIE-Security
    • Palo Alto: ACE, PCNSE
    • SIEM/Analytics: IBM QRadar, Exabeam, Splunk
    • Cloud security (e.g., Microsoft Azure, AWS)
  • Experience with direct call handling/ticket management and the ability to guide clients through complex troubleshooting scenarios.
  • Strong understanding of enterprise IT infrastructures including hardware, software, networks, and security services.
  • Proven ability to perform root cause analysis and solve problems across multiple infrastructure layers.
  • Excellent verbal and written communication skills, with the capacity to clearly explain complex technical concepts.
  • Ability to manage time effectively, stay organized, and adapt to changing priorities.
  • Demonstrated resourcefulness, proactive approach to learning, and willingness to contribute to a positive team environment by assisting and coaching others.
  • Proficiency with productivity tools such as word processing, spreadsheets, diagrams, presentations, and email management.
  • Willingness to work in a 24x7 operational setting, including weekends, holidays, and overtime as required.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary range : $75,000

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
 

Share this job: share to e-mail

Similar Jobs

Diversity image

Interview Process

Interested in joining the team?

Discover tips to help prepare you for your job search and what to expect from CDW.

Get started >
Diversity image

Interview Process

Interested in joining the team?

Discover tips to help prepare you for your job search and what to expect from CDW.

Get started >