CDW Careers

Inside Solutions Architect - Microsoft 365at CDW Careers Canada

Job ID: 18001745
Updated: Oct 31, 2018
Location: Toronto, ON, Canada

The Inside Solution Architect-Microsoft M365 focuses on supporting Account Managers by assisting them with the sale of solutions related to the Microsoft M365 platform and it’s security differentiators . The ISA builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them.


The Inside Solution Architect-Microsoft M365 develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.


Key Areas of Responsibility
Technology Leadership

  • Educates Account Managers by conducting short training classes on M365
  • Explains features, benefits, and technical specifications of M365
  • Explains conceptually how M365 technologies are installed and implemented for customers
  • Designs solutions for primary technology products and services
  • Contributes to the team’s knowledge base and readily shares knowledge with other ISAs and Account Managers regarding M365
  • Attends mandatory partner trainings
  • Attain role level certifications

Sales Support

  • Follows up and responds to questions regarding registrations and closed deals, and escalation needs
  • Monitors and renews service maintenance contracts
  • Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold
  • Registers and manages customer proposals in partner registration systems
  • Produces quotes and BOMs
  • Creates quotes for high priority RFPs and/or assists with RFP content
  • Produces sales forecast reports
  • Reviews quotes and orders for accuracy


  • Discusses solutions at a conceptual level with customers and potential customers
  • Explains the solutions features and benefits
  • Explores additional sales opportunities through new service maintenance contracts and renewals
  • Advises Account Managers on pricing
  • Coordinates and collaborates with Partners and Account Managers to map accounts to opportunities and achieve sales goals
  • Develops and maintains a basic Territory Plan; adjusts quarterly for past performance and future expectations
  • Responds to requests from customers and Account Managers to respond to customers’ needs
  • Participates in CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Lync) and in person


Minimum Qualifications

  • Associate’s Degree or equivalent work experience
  • 2-year minimum sales experience

Other Required Qualifications

  • Proficient in Microsoft office applications
  • Ability to travel up to 20% of the time
  • Proven success and experience selling M365 and O365 solutions and services
  • Pre-sales experience or demonstrated technical knowledge in relevant practice area
  • Knowledge and proven success of engaging and working with sales teams
  • Ability to articulate the Security differentiators of M365 and O365
  • Ability to adapt and change to the business needs of the practice and team coverage model
  • Strong interpersonal and presentation skills, including consulting skills
  • Strong oral and written communication skills
  • Strong passion for learning and teaching others
  • Proven group presentations skills
  • Motivated and self-starting
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Strong problem solving skills
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

Preferred Qualifications

  • M365/O365 Technical Certification
  • Bachelor’s Degree
  • Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
  • Technical Accreditations and/or Certifications:
  • Active accreditation from Microsoft on M365 and related solutions
  • Network+
  • Security+
Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 25%