CDW Careers
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Bilingual Sales Contact Center – Customer Relationsat CDW Careers Canada

Job ID: 19000271
Updated: Feb 06, 2019
Location: Toronto, ON, Canada

The Sales Contact Center (SCC) Bilingual Inbound Representative works on our Customer Relations team receiving French and English inbound and making outbound phone calls associated with servicing technology products and solutions to our customers. The Inbound Representative’s primary duty and responsibility is to release web orders and qualify our customers, while providing an unmatched customer experience to all of CDW’s new and existing customers.

Key Areas of Responsibility
  • Provide sales and service to new and existing customers through inbound phone calls and processing inbound web orders 
  • Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
  • Proactively call out to customers when needed for service related matters
  • Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs and offers
  • Demonstrate ability to qualify an account and transfer to the appropriate Sales Team
  • Maintain CDW’s values and Philosophies of Success
Required Skills
  • Fluent in both French and English, verbal and written
  • Possesses excellent verbal communication skills – vocabulary and articulation
  • Basic computer skills – experience with Microsoft preferred
  • Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
  • Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
  • Persistence combined with a positive attitude and approach to work and others – self-motivating work style
  • Ability to solve problems and resolve conflict directly in multiple communication channels
  • Mature, positive and collaborative interpersonal skills

Qualifications

Minimum Qualifications
  • Fluent in both French and English, verbal and written
  • High School diploma or equivalent
  • 1 year of call center experience
  • 1 year of sales experience
Other Required Qualifications
  • Strong interest in sales and customer service
  • Must be able to work independently and in a team-oriented environment
  • Proven ability to multitask and balance multiple priorities in an ever-changing environment
  • Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
  • Strong organization skills
Job Category: Sales Support General
Job Type: Full-Time
Travel Percentage: 0%