CDW Careers

Partner Success Specialistat CDW Careers Canada

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Job ID: 19000725
Updated: May 27, 2019
Location: Toronto, ON, Canada

The Partner Success Specialist will be responsible for driving national sales growth specifically for the Microsoft cloud. In this role, the Partner Success Specialist will work closely with the CDW Sales Teams to develop net new pipeline and assist with closing sales by delivering the best solution for the customer, while maintaining profitability.

Key Areas of Responsibility
  • Collaborate with the Partner and Product management, inside sales and field sales teams to build out a go to market strategy, deliver value prop and increase sales within target accounts
  • Attain monthly, quarterly and annual sales quota
  • Consulting with sales team, providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the customer
  • Manage Churn of existing customers (Renewals) through renewing Software Assurance agreements & upselling/cross-selling new solutions.
  • Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate
  • Track and provide status updates on all open opportunities
  • Identify new business opportunities to grow pipeline
  • Identify key decision makers and facilitate the sales process
  • Follow-up on and qualify leads
  • Report pipeline and forecast to all stakeholder’s weekly
  • Provide monthly reporting of sales, wins, losses and sales inhibitors to your manager
  • Leverage partner and CDW propensity lists to identify customer targets and liaison with sales to uncover opportunities with customers
  • Lead/assist Account Managers and Field Account Executives with customer telesales, regional events, and customer sales calls to help in closing business for CDW and Microsoft. Build market awareness of CDW and Microsoft through participation in local/regional industry events, organizations and affiliations.
  • Own end-to-end support of customers going through SAM&C reviews, ensuring prompt review & closure of cases, in tight alignment with Microsoft team
  • Champion customer feedback to share back with the right stakeholders to ensure CDW is building the right solutions
  • Act as the Microsoft cloud evangelist to sales and customers
  • Travel as needed (up to 25%)
  • Maintain expense and budget expectations


Minimum Qualifications
  • 3+ years’ experience in inside sales, field sales or equivalent
  • Excellent communication skills (written and verbal), presentation skills, and effective interpersonal skills
Other Required Qualifications
  • Strong attention to detail and follow up
  • Demonstrated ability to perform and learn in a fast paced environment
  • Strong business acumen
  • Technical aptitude for Microsoft products required
  • Ability to build strong relationships both within CDW, as well as partners and customers
  • Aptitude to work with Executive and C-Level contacts within CDW, OEM and Customers
  • Must be a self-starter and able to meet and exceed expectations with limited supervision
  • Proficiency with Microsoft Office: MS Word, Excel, PowerPoint etc.
Preferred Qualifications
  • Bachelor’s degree or 6+ years relevant work experience in sales or marketing
  • 3+ years’ experience in Sales and/or Marketing with responsibility for monthly & quarterly sales targets
  • Established track record of successful quote driven sales attainment
  • Established track record of strong executive level communication (C-Level, Dept. Head)
Job Category: Product and Partner Management
Job Type: Full-Time
Travel Percentage: 25%