CDW Careers

Software Operations Specialistat CDW Careers Canada

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Job ID: 19000750
Updated: May 29, 2019
Location: Toronto, ON, Canada

The Software Operations Specialist is responsible for designing, implementing and managing operational processes that are required to support Software Solutions. The goal is to ensure consistent, scalable processes across the organization, that meets the needs of the Software sales cycle. The Software Operations Specialist will work closely with the Microsoft Partner and Product Manager to ensure process recommendations are holistic and scalable. Fact finding, and research are required to understand the business requirements and design processes that meet those needs.

Key Areas of Responsibility
  • Process all CSP (Cloud Solution Provider) Microsoft Agreements accurately and timely
  • Continuously identify opportunities for process development and improvement
  • Investigate process requirements, including all relevant departments and coworkers
  • Enter Microsoft orders into appropriate tools, ensuring CDW Canada achieves Operational Excellence Metrics
  • Enter all anniversary and renewal orders into SPS within Microsoft time lines
  • Provide Licensing Specialists with information that supports achievement of On-time Renewals
  • Provide Support on level 100 Licensing inquiries
  • Manage Software Operations processes, including but not limited to:
  • Renewal Management
  • Software EDC maintenance
  • Management of Vendor reporting tools
  • Assist with vendor performance tracking (rebate, incentives, etc.)
  • Software Contract Management
  • Deal Registration
  • Monthly billings
  • Partner Portals Management
  • Manage Microsoft Operational Excellence Metrics
  • Valid Contracts
  • Adjustments
  • Valid Electronic Orders
  • Create processes that support the Software business, ensuring that all relevant coworkers and departments are included in the process design
  • Identify tools (internal, CDW US, external) that will improve efficiencies as they relate to Software Sales
  • Create and update process documents as required to maintain an accurate and update to date Licensing Operations manual
  • Provide accurate and timely response on information related to operational processes
  • Work with CDW US to understand opportunities to leverage existing processes
  • Monitor the effectiveness of key processes to ensure customer (internal and external) satisfaction and maximum efficiency
  • Support Software Product Managers and Licensing Specialist with their operational needs
  • Support Licensing specialist on level 100 inquiries


Minimum Qualifications
  • High School Diploma
  • 3 years minimum industry experience
  • 1 year minimum experience in a Licensing Operations role or equivalent experience
  • Proven experience in process development
Other Required Qualifications
  • Proven experience in project management and cross departmental engagement
  • Strong knowledge and understanding of Microsoft licensing programs
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook, Powerpoint)
  • Strong interpersonal skills (both verbal and written)
  • Ability to communicate and interact effectively with both internal and external customers, including all levels of management
  • Strong organizational skills and attention to detail
  • Ability to problem solve and multi-task
  • Willingness to learn and stay informed about current partner licensing programs and products
  • Flexibility, and adaptability
Preferred Qualifications
  • College diploma or Bachelor’s Degree
  • Industry experience in Microsoft Licensing and/or Operations
  • Current knowledge of Microsoft licensing models as well as Microsoft core technologies
Job Category: Specialty Sales
Job Type: Full-Time
Travel Percentage: 0%