Are you an individual who is motivated by curiosity, driven for success and excellent customer service? Do you like working in a fun, fast-paced and rapidly growing work environment? CDW is currently looking for a Data Backup Specialist to join our Professional Services team.
Core Responsibilities:
- Take leadership role with the Backup Environments for configuration, on-going administration, maintenance, and to recover systems and data to operational status when required.
- Provide ongoing support for a customer requirements and implementations
- Manage storage and backup support to protect customer data across all hosts in all data centers and field sites
- Document backup and recovery environments as well as assess current configurations
Qualifications
- Previous experience in Technical Support and backup and recovery required
- 3+ years working with backup and recovery software (especially in Commvault, Veeam, EMC Networker and Veritas)
- 3+ years of Linux/Unix/Windows Administration preferred
- Preferred skills around Linux, Windows, and Solaris
- Applied knowledge of LAN network components
- Experience with various forms of data storage
- Understanding of basic infrastructure and network connectivity
- Strong problem-solving and attention to detail. Good analytical and troubleshooting skills
- Ability to work independently as well as the ability to collaborate across teams in support of complex global environments.
- Ability to collaborate with peers and across teams
- Ability to learn new technologies
- Self-motivated and passionate towards data protection and associated evolving technologies and industry standards
- Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
- Must be comfortable multi-tasking and working under pressure
- Highly skilled in verbal and written communication and comfortable interacting with people at all levels of customer organizations
- Receive and resolve technical escalations
- Reviewing daily reports – prioritize and engage as appropriate to ensure delivery performance (i.e. SLA's)
- Able to document backup and recovery environments as well as assess current configurations
