CDW Careers

Renewals Contract Management Representative - 14 month contractat CDW Careers Canada

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Job ID: 19002880
Updated: Jan 22, 2020
Location: Toronto, ON, Canada

Are you an individual who is motivated by curiosity, driven for success and excellent customer service? Do you like working in a fun, fast-paced and rapidly growing work environment? CDW is currently looking for a Renewals Contract Management Representative to join our Inside Sales team. This is a 14-month on-contract coworker opportunity.

Core Responsibilities:
  • Work in partnership with Inside Sales, Account Executives, end users and channel partners
  • Maintain an accurate renewals opportunity listing and be able to identify lost and/or refresh opportunities to the sales team
  • Participation in or lead client meetings and presentations
  • Increase renewal rate through proactive identification of co-term opportunities, preparation and presentation of proposals, quoting and tracking of all renewal opportunities
  • Ensure all renewals are quoted to end users at least 120 days in advance of contract expiry
  • Communicate with existing clientele, distributors and/or manufacturers on renewals, changes and refresh opportunities via telephone, email or in person
  • Preparation of quotations using Scalar ERP and templates as required along with processing sales orders according to company guidelines and submitting to the finance team for processing
  • Complete and renew all applicable sales certifications
  • Create various reports for the Sales team ensuring they are timely and relevant.
  • Recommend opportunities for operational and process improvement
  • Handle any special projects as assigned by management
  • Assist team members as required


  • Previous customer service experience is preferred
  • University/College diploma/degree is preferred
  • Strong organizational, verbal and written communication skills
  • Ability to work independently or in a team environment while functioning well under pressure
  • Proficient in Word, Excel and PowerPoint
  • Experience in Salesforce a definite asset
Job Category: Administrative
Job Type: Full-Time
Travel Percentage: 10%