CDW Careers

Partner Specialist - Xeroxat CDW Careers Canada

Sales Support image

Job ID: 20000135
Updated: Jan 13, 2020
Location: Toronto, ON, Canada

Role Overview
The CDW Partner Specialist position is focused on supporting CDW Account Managers with technical presales questions on a specific assigned vendor partner while conducting proactive activities to increase sales.   Partner Specialists will have direct day-to-day contact with CDW Account Managers and engage periodically with customers. . The Partner Specialist role is also responsible for educating Account Managers on the technologies and resources available to them for their assigned vendor partner.  
Key Areas of Responsibility
  • Responsible for answering presales technical questions relating to their assigned partner or category
  • Educating account managers on the products and resources to help them become as self-sufficient as possible.
  • Responsible for reviewing quotes and orders to minimize RMAs and identify potential add-on opportunities.
  • Identify tools for increasing CDW Account Manager productivity.
  • Obtain relevant industry certifications and attend approved outside trainings.
  • Develop sales tools to assist account managers in providing solutions to their customers.
  • Daily tracking of interactions with an Account Managers, trainings and other time-consuming activities.
  • Conduct conference calls and customer presentations as necessary.
  • Assist in training of CDW Account Managers.
  • Work with other departments at CDW to further relationships with customers, CDW, Partners, and Account Managers.
  • Assist assigned Partners with internal marketing efforts at CDW designed to increase sales.
  • Concentrate on certain areas of technology driven by partner focus or company technology objectives.
Essential Function Time Allocation:
  • 10% Vendor meetings/Conference calls
  • 60% Sales support via email, conference calls, and customer visits.
  • 10% Technical Training
  • 20% Work with vendor’s Product Managers
  • Work with the CDW Product Management team on the execution of special marketing programs and sales incentives
  • Provide feedback to the PPM groups concerning stocking levels and sales trends/feedback
  • Responsible for reviewing sales pipeline and communicating opportunities to leadership and  partners


            Minimum Qualifications
  • 4 year college degree or 2 years industry experience in a pre-sales consultation role.
  • 2+ yrs experience in IT Channel Sales.

Other Required Qualifications

  • Strong passion for learning and teaching others
  • Proven group presentations skills.
  • Outgoing personality.
  • Motivated and self starting.
  • Ability to think creatively and come up with proactive ideas that will increase sales.
  • Strong problem solving skills
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers. 
  • Concentrate on certain areas of technology driven by partner focus or company technology objectives
            Preferred Qualifications
  • Experience in technology sales
  • Experience working within the Print market segment
  • Experience working in a fast-paced work environment

Job Category: Product and Partner Management
Job Type: Full-Time
Travel Percentage: 0%