- Draft, review, and edit SOWs and other contract and proposal documents, with special attention to potential legal, business, and technical risk factors for the company; addressing those as needed to minimize and mitigate this risk.
Provide guidance by customizing, rewriting or editing written SOW content, submitted by stakeholders, to fit the specific project at hand. Adapt such language to address new circumstances and/or to avoid potential problems that might arise in performance of the subject service project addressed in the SOW.
Ensure all appropriate approvals are obtained and issues are addressed by coordinating stakeholder input from CDW, partner, and end-user customer. Identify the correct stakeholder(s) when needed, and coach them on the issues and possible solutions. Organize communications between all parties, maintaining an unobstructed information stream and workflow while preventing inappropriate disclosure of sensitive information.
Maintain all SOW records and documentation in the appropriate content/document management systems, ensuring that all legal documents are correctly archived. Identify gaps in standard template language required for company-wide use. Create said language templates and submit for approval as needed.
Document business and review processes and policies, developing detailed instructions and guidance for various service contracts so that CDW policy is consistent, clear, and offers the optimum risk/reward ratio.
Provide input on current workflow processes and procedures to continually improve the existing business model for maximum efficiency. Assist in updating department playbooks and wiki resources with these improved processes.
Oversee created contracts with all parties from draft through to execution. Create customer- and provider-facing documents by analyzing submitted written scope for compliance, comprehensiveness, and feasibility. Review and migrate content from third parties into CDW formats and templates, while ensuring accurate and complete flow-down of required terms and conditions. Conduct initial negotiations with customers and service providers on behalf of CDW.
Serve as liaison to all stakeholders by assisting with process issues, training, and developing tools and language to capture important components of agreements and transactions.
Ensure that SOW services sales entered through CDW sales ordering tools such as the AS400 are associated with the appropriate Master or “one-off” base contract vehicle. Work with stakeholders to ensure that purchase orders can readily be sent to partners and that invoicing is on-time and accurate.