CDW Careers

Data Storage and Protection Consultantat CDW Careers Canada

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Job ID: 20000355
Updated: Feb 01, 2020
Location: Calgary, AB, Canada

Ever hear of businesses putting off backup or disaster recovery tasks, then realizing the gap when an audit or incident occurs? Or try to roll out a multi-PB backup plan for a data center into the cloud without classifying data tiers and remediating data protection gaps? If you think you can bring some sanity to this process, then our Data Storage and Protection Consultant in CDW’s Professional Services team may be the perfect opportunity for you.

This role is for an experienced consultant to provide ongoing support for customer requirements and implementations. The position involves taking a leadership role with the Backup and Disaster Recovery Environments for assessment, configuration, on-going administration, maintenance, and to recover systems and data to an operational status when required.

  • Participate in customer-facing and internal projects, assisting or leading the technical engineering and operationalization of data protection solutions
  • Architect, engineer, and implement partial and/or complete data protection solutions using a variety of assessment tools and technologies
  • Troubleshoot performance, redundancy, configuration, and incidents to resolution
  • Assist and/or implement customer change requests
  • Escalation to the vendor support, when required, to resolve customer concerns
  • Cross-train and document new solutions, tools, and practices to team members, to the operations team, and other groups
  • Conduct new product/service evaluations for internal publication to management for possible adoption
  • Stay apprised of new developments in the data protection space; assist in determining how and when those would affect and/or improve our architecture
  • Follow the latest industry trends, practices, and ideas through training, certifications, conferences, and research
  • Perform documentation work (internal/external) for project compliance and transition to managed services
  • Report current project status and discuss technical ideas to management


  • Previous experience in technical support and backup and recovery
  • 3+ years working with any backup and recovery software (eg. Commvault, Veeam, EMC Networker and Veritas) or 1+ years working with AWS Backup or Azure Backup

Other Required Qualifications
  • Experience with various forms of data storage
  • Strong problem-solving and attention to detail
  • Good analytical and troubleshooting skills
  • Ability to work independently as well as the ability to collaborate across teams both internally to CDW and beyond
  • Drive to learn new technologies; self-motivated and passionate towards data protection and associated evolving technologies and industry standards
  • Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
  • Must be comfortable multi-tasking and working under pressure
  • Highly skilled in verbal and written communication and comfortable interacting with people at all levels of customer organizations
  • Ability to document backup and recovery environments and assess current configurations

Preferred Qualifications
  • Applied knowledge and understanding of basic network infrastructure and connectivity
  • Certifications in relevant technologies in networking or disaster recovery products would be an asset
  • Linux/Unix/Windows/Solaris administration skills
  • Working experience (or knowledge) with data replication and disaster recovery services such as Zerto, Commvault Live Sync, and Azure Site Recovery

Team Culture
We are a unified team of challenge takers, diverse thinkers and problem solvers. Our coworkers aspire every single day to be better than they were yesterday because we know success means never being satisfied. We believe winning requires balance - a combination of assigned work and freethinking, quick wins and quick breaks. When our coworkers enjoy what they do and who they're with, they do their best work. And that means everyone wins.

Our Benefits
CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:
  • Health & Wellness
  • Financial Security
  • Learning & Development
  • Work/Life Balance
  • Coworker Perks
  • Community Service

Who We Are
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces and workspaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. Our coworkers across the globe are working together to bring technology to life for our customers.

Awards and Recognitions
  • Ranked #191 on the Fortune 500 list
  • Ranked #24 on Computerworld’s 2019 Best Places to work in IT
  • Ranked #10 on Fairygodboss’s list of the 2019 Best Companies for Women
Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 0%